Posts in Category: White Shark Media

White Shark Media Company Improved Services

Introduction

One of the most promising news surrounding White Shark Media Company is that the firm has managed to overcome some of the challenges its customers have been going through. It is common for a newly created firm to go through problems and it is not different with White Shark Media Complaints. Ability to go forward is achieved through realizing problems and having a solution finding approach to create a better service platform for the customers.

White Shark Media Company has had a number of complaints put forward by customers but efforts have been laid to out to bring harmony and a better service platform.

Some complaints that were posted and their solutions

  1. Someone complained that he or she didn’t feel their communication was good enough.

White Shark Media is a consultancy agency, and their most important task is communication. In their early days of operation, their clients didn’t feel as if their communication were good enough since to get hold of their contact person was frustrating since they had to go through a receptionist. As a result, they had to implement a way to correct it;

  • They Scheduled Monthly Status Calls With Go to meeting

Each and every month or as requested they had a client, and SEM Strategist review their result of thirty days and sent out the monthly report in advance of the meeting. Their meeting took place in an online conference tool known as GoToMeeting. Online conference system allows the company to share a screen, so they it is easy to go through the release and the AdWords account while the clients are seeing. This plan worked and was praised by many clients. Learn more about White Shark Media Complaints: https://twitter.com/whitesharkmedia  and http://blog.whitesharkmedia.com/typical-complaints-from-white-shark-media-clients-and-how-we-make-sure-they-never-happen-again

  • They adapted to use a Phone Systems with Direct Extensions

The system allowed their customers to be able to contact a person directly this was a big relief for many of their customers. Once a person sign in he or she gets an email with the information contact information for your contact person and the person’s executive. This boosted their communication significantly.

  1. Another complaint they got is, immediately after a person signed up he or she got a Contact person Who Wasn’t in Tune With his or her Requirements.

A person signing in with an individual who agrees on everything but afterward he end up getting a contact person who cannot help him or her in any way. To deal with this, their Senior SEM Consultants ensured they followed every client from the moment they signed in up to the optimization process.

In conclusion as a result of many complaints that people posted they made a lot of changes which a result carried them forward and put them in a better place.